Privacy Policy
Last Updated: February 2025
Our Commitment to Your Privacy
At Pacific Staon, we are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store, and protect your information when you use our boarding house services in Singapore.
We comply with Singapore's Personal Data Protection Act (PDPA) and international best practices for data protection. Your trust is essential to us, and we handle your information with the utmost care and transparency.
This policy applies to all personal data collected through our website, accommodation services, and any interactions with Pacific Staon.
Information We Collect
We collect the following types of personal data:
Contact Information
- Full name and identification details
- Email address and phone number
- Residential and mailing address
- Emergency contact information
Accommodation Data
- Booking preferences and requirements
- Check-in and check-out dates
- Room preferences and special requests
- Payment and billing information
Usage Information
- IP address and browser information
- Pages visited and interaction patterns
- Device type and operating system
- Cookie data and preferences
Communication Records
- Inquiry and support ticket content
- Feedback and survey responses
- Phone call records (for quality assurance)
- Marketing communication preferences
How We Use Your Information
Your personal data is used for:
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Service Delivery: Processing bookings, managing your accommodation, providing resident support, and facilitating check-in/check-out processes.
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Communication: Sending booking confirmations, service updates, responding to inquiries, and providing important accommodation information.
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Safety & Security: Maintaining property security, emergency response, resident verification, and ensuring community safety standards.
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Legal Compliance: Meeting regulatory requirements, tax obligations, immigration documentation support, and responding to legal requests.
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Service Improvement: Analyzing usage patterns, gathering feedback, conducting satisfaction surveys, and enhancing our accommodation offerings.
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Marketing (with consent): Sending promotional offers, newsletters about new services, and exclusive resident benefits - only with your explicit consent.
Legal Basis for Processing
We process your personal data based on:
Consent
For marketing communications, newsletter subscriptions, and optional services
Contract Performance
To provide accommodation services, process bookings, and fulfill our agreement with you
Legitimate Interest
For business operations, service improvements, and fraud prevention
Legal Obligation
To comply with Singapore laws, tax requirements, and regulatory obligations
How We Protect Your Data
We implement comprehensive security measures including:
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Technical Security: SSL encryption for data transmission, secure servers with firewall protection, regular security audits and vulnerability assessments, and encrypted storage of sensitive information.
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Access Controls: Role-based access permissions, multi-factor authentication for staff, regular access reviews and updates, and strict password policies.
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Operational Security: Staff training on data protection, confidentiality agreements, secure disposal of physical documents, and incident response procedures.
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Data Breach Response: Immediate containment procedures, notification within 72 hours as required, affected party communication, and preventive measure implementation.
Data Retention Periods
We retain your personal data for:
After retention periods expire, data is securely deleted or anonymized for statistical purposes.
Your Privacy Rights
Under Singapore's PDPA, you have the right to:
Access Your Data
Request a copy of personal information we hold about you
Correct Inaccuracies
Update or correct your personal information
Withdraw Consent
Opt-out of marketing communications or data processing based on consent
Data Portability
Receive your data in a structured, machine-readable format
Lodge Complaints
Contact the Personal Data Protection Commission if you have concerns
To exercise these rights, contact us using the details below. We will respond within 30 days of receiving your request.
Third-Party Services
We may share your data with trusted third parties for:
- Payment Processing: Secure payment gateways for transaction handling
- Property Management: Building security and maintenance providers
- Communication Services: Email and SMS delivery platforms
- Analytics Providers: Website usage and performance tracking
- Legal Advisors: When required for legal compliance or disputes
- Government Agencies: As required by Singapore law
All third parties are contractually obligated to protect your data and use it only for specified purposes.
International Data Transfers
Your data may be transferred outside Singapore for:
- Cloud storage and backup services
- International payment processing
- Global customer support systems
We ensure all international transfers comply with PDPA requirements through appropriate safeguards including standard contractual clauses and adequacy assessments.
Contact Us About Privacy
For privacy-related inquiries, requests, or concerns:
Pacific Staon Privacy Office
89 East Coast Road
Singapore 428790
+65 6342 9817
Monday - Friday, 9:00 AM - 6:00 PM SGT
Policy Updates
We may update this Privacy Policy to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will notify you via email or prominent notice on our website. The "Last Updated" date indicates the most recent revision. Your continued use of our services after changes constitutes acceptance of the updated policy.